FAQ

  1. GENERAL INFORMATION

    ● WHAT IS ORIGINALPUZZLE?
  2. ACCOUNT QUESTIONS

    ● What you should know before buying?
    Customers who have had a proper eye check and know they can tolerate contact lenses are welcome to buy from our site.
    U.S residents, please note that the American Food and Drug Administration (FDA) requires that all contact lenses (including both Plano and power) are sold only on the prescription of a licensed practitioner.
    Customers residing outside of the United States who order prescription lenses must also submit their contact lens prescription once a year when ordering.
    If you reside outside of the United States and do not require prescription lenses, you will still need to confirm that you have visited an Eye Care Specialist and he or she has approved your use of contact lenses.
    For instructions on how to order, please click on the following link: how to order
    
    ● How do I sign in if I can’t remember my password?
    If you’ve forgotten your email or password, head to the Sign In page. Several options are available to retrieve your information.
    If you’ve forgotten your password, simply click the Forgot Password link and we’ll email you a link to change your password.
    
    
    ● How do I sign in if I can’t remember my email?
    We’ve got your back. Live chat or call us at +85 230697751 and we’ll help you find your account.
     
    
    ● Can I access the website and order new Puzzles from my mobile device?
    Yes, you can! To meet the needs of our members, we've designed a secure site that easily adapts to any device.
  3. PRESCRIPTION QUESTIONS

    ● What if I don’t have my prescription?
    Not to worry. We can contact your eye care provider and get a copy for you. This can take up to one business day.
    
    
    ● What if I screw up entering all my prescription details?
    We double triple quadruple-check every order to make sure it matches the verified prescription before we send it out. And if something does go wrong (nobody’s perfect) we’ll swap your lenses at no cost to you..
  4. ORDERING AND DELIVERY

    ● Shipment Schedule ?
    ● Which payment methods do you accept?
    You can use all major credit or debit cards through PayPal to pay for your order. This includes: Visa, Mastercard, and American Express.
    We use state-of-the-art SSL encryption technology in our payment set-up. This technology is the most advanced security software on the online transaction market, while our DigiCert-authenticated security system offers you even more peace of mind when shopping.
    
    ● Are payments secure with credit/debit cards at originalpuzzle.co?
    We use state-of-the-art SSL encryption technology in our payment set-up. This technology is the most advanced security software on the online transaction market, while our DigiCert-authenticated security system offers you even more peace of mind when shopping.
    ● How do I track my product order?
     or follow the link in the email you receive when your order ships. 
    
    
    
  5. RETURNS AND REFUNDS

    ● I’ve been sent the wrong item(s)
    If you’ve been sent the wrong items, please via email at aftersale@giantbeetech.com. Please remember to include your order reference number in the body of the e-mail, this will help us deal with your query faster and we will be able to send the correct items to you right away.
    ● Can I cancel or amend my order?
    To cancel or amend your order, please via email at aftersale@giantbeetech.com. You’ll be able to cancel or amend your order up until the point of dispatch. However, after we’ve dispatched the items no changes can be made to your order.
    Successful cancellations will be refunded within 2-3 working days.
    If your items have already been dispatched and a cancellation is not possible, you’ll be able to exchange your order or request a refund as soon as it arrives.
    ● My order was damaged in transit?
    Feel Good Contacts will happily replace items damaged in transit should this occur. Please  send us an email at aftersale@giantbeetech.com. Include your order reference number in the body of the e-mail, this will help us deal with your query faster.
    ● What if I find defective or defective colored contact lenses?
    In case you receive a problem with the lens, please email us at aftersale@giantbeetech.com, please write the order number clearly and let us know the problem.
    Once we receive your contact lens problem, one of our customer service teams will contact you and they will briefly discuss the project with you.
    When the team confirms that your lens is faulty or defective, it will send you a replacement pod or pod. You don't have to pay for shipping.
    
    ● How long will my refund take to process?
    Once accepted, the refunded payment will take 3-5 working days to show up in your account.
    
    
    
  6. MARKETING AND PROMOTIONS

    ● Marketing
    DO YOU SUPPLY COUPON DISCOUNTS?
    Desio occasionally offers discounts for special promotions or occasions.
    
    WHEN WILL BE YOUR NEXT PROMOTION?
    Please keep an eye on our various social media sites (www.nebulalens.com) for information on future promotions as it becomes available.
    
    I'M AN OPTICIAN OR OPTOMETRIST WITH A SHOP AND I WANT TO SELL DESIO CONTACT LENSES. WHAT SHOULD I DO?
    If you are interested in selling Desio contact lenses, please contact  aftersale@giantbeetech.com
    ● Promotions
    I'M A DISTRIBUTOR OF CONTACT LENSES AND I'M INTERESTED IN DISTRIBUTING DESIO IN MY COUNTRY, WHAT SHOULD I DO?
    Kindly contact at aftersale@giantbeetech.com and provide an electronic copy of your business profile.
    
    I'M A BLOGGER WITH A YOUTUBE CHANNEL OR OTHER SOCIAL MEDIA NETWORKS AND I'D LIKE TO REVIEW DESIO LENSES, WHAT SHOULD I DO?
    Kindly contact the Marketing Department of aftersale@giantbeetech.com
    
    IMPORTANT NOTE: these email addresses are for business enquiries only. General enquiries will not be answered via email. General enquiries must be submitted via the ‘Help Desk’ ticketing system, accessible by logging into your account.